Policy

PLEASE PROVIDE THE PROPER ADDRESS OR ITEMS SHALL BE REFUNDED AND VOID.

Am I eligible for returns?
No, we do not accept returns.

How will I know if my order has been processed?
After your purchase, you will receive a confirmation email with the details of your order. If you don’t receive an order confirmation email, please email us at: egouveiasr808@yahoo.com

Do you take large orders?
Yes, we accept large orders, we recommend that you email us 2 days in advance so we can offer you our special pricing.

Do you offer bulk pricing?
Yes, we offer special pricing for larger orders—simply email us at egouveiasr808@yahoo.com to talk with one of our representatives.

SHIPPING QUESTIONS
How long will it usually take to receive my shipment?
We ship out your order within 2-3 business days via UPS. In most cases, we ship them out immediately. Please note that shipping days do not include the order day, weekends, or holidays. If we encounter stock issues with your order, someone from our Customer Support team will reach out to you immediately.

Where do you ship?
We only ship locally within the state of Hawaii, covering all islands.

Will I receive a tracking number?
You will receive a tracking code as soon as the package has been shipped via email. Unfortunately, we do not accept national or international orders at this time.